Frequently Asked Questions
If you have a personal or specific question then please contact us by e-mail, telephone or post.
We have attempted to answer common questions:
Q Why have we started marketing a Premium Gas Oil?
A It appears that the latest off-road vehicles have been developed on European off road diesel – which is closer in quality to our DERV (BS EN 590). UK Gas Oil has a lower cetane number and no lubricity spec compared to DERV. Although UK poorer gas oil quality is not new, the latest vehicle technology appears to have been “squeezed” to meet lower emission limits. Such a “squeeze” regularly puts stress on fuel quality – and some of customers have reported that the latest engines can run rough on UK Gas Oil.
Q What are the key benefits of Premium Gas Oil?
A M&W Premium Gas Oil improves pulling power; promotes easier starting, smoother running and better protection; lowers fuel consumption, black smoke and emissions; reduces sludge, fuel contamination and water problems
Q How does Premium Gas Oil work?
A Premium Gas Oil has special ingredients that improve instantaneous combustion, help avoid fuel degradation, water contamination and provides protection by coating critical metal surfaces
Q Can I mix Premium Gas Oil with the regular Gas Oil in my tank?
A Yes, they will be completely compatible. Depending upon how much regular Gas Oil is already in you tank, the full may benefit may not be achieved until the second fill-up
Q Will any warranties on my vehicles be affected?
A No, the product meets the same British Standard BS2869 as normal Gas Oil and therefore should not have any effect on any warranties
Q Will there by any adverse effects to the product in very cold or very hot temperatures?
A No, Premium Gas Oil will behave in the same way as regular Gas Oil in extremes of weather, in fact this fuel will remain fresher for longer in very hot temperatures
Q Will Premium Gas Oil be compatible with my vehicle and do I need to consult my vehicle manufacturer first?
A Premium Gas Oil meets the same BS 2869 specification and is therefore compatible with your vehicle if you are currently using regular Gas Oil
Q Can I extend my vehicle service intervals if I use M&W Premium Gas Oil?
A We recommend vehicles are serviced at the prescribed service intervals. Your service engineer may notice lower numbers of “in service” error codes when running on Premium Gas Oil.
Q What is the VAT on home heating oil?
A Domestic customers buying heating oil are charged VAT at only 5%.
Q Do you sell tanks?
A We are stockists for Titan tanks oil storage tanks and can provide a full installation service along with expert advice. We are also a Titan Accredited Installer
Q What is your minimum delivery?
A Our smallest delivery is 500 liters. However if you have ordered this quantity and we have to stop the delivery before this quantity you will only be charged for the oil that we have delivered. For new customers we recommend that you look at your tank and order a quantity above 900 Liters to benefit from a reduction in price and to reduce the road miles our tankers have to travel.
Q Do I need to be in when you make a delivery?
A We can make you delivery while you are out provided that the driver can access to your tank. The driver will leave a copy of the delivery ticket showing how much we have delivered, many of our tankers will now give a time and date stamp as well. If you require any special instructions or which to make other arrangements please let us know when you order or give us new instructions by e-mail, post etc if you are a planned delivery customer.
Q How can I pay for my oil or service?
A We can accept payment by debit or credit card via the telephone. We also accept cheques, we would prefer cash to be delivered in person to our head office but we understand if that is not possible. We also offer direct debit either as a one off payment for your oil or our flexible payment plan which spreads the cost of your fuel over the year so that your bills are far more manageable.
Q Who and What are OFTEC?
A OFTEC (Oil Firing Technical Association) represent the oil heating and cooking industry throughout the UK. They work with the government to set standards for the industry including equipment and control the training and certification of Boiler Service Engineers.
Q What are the key benefits of Premium HomeHeat 28?
A Premium HomeHeat 28 lowers carbon build-up; stabilises fuel; inhibits sludge formation; keeps fuel fresher, for longer; reduces service problems and improves system efficiency
Q I have an Aga cooker which has been suffering from an increased build up of carbon deposits and has meant that I have had it serviced more frequently than ever before, what will Premium Heating oil do fro me?
A Premium HomeHeat 28 has special ingredients that help avoid fuel degradation, deposits and other operating problems that routinely occur it also contains anti-oxidants which help AGA deposit/carbon build-up type problems but is not guaranteed to cure all problems. Premium HomeHeat 28 also contains many other components that reduce the Char Value of the fuel (that is it ability to form carbon/sooty deposits), improve operating efficiency and reduces the risk of the cooker needing increased number of service calls.
Q How does Premium HomeHeat 28 work?
A Premium HomeHeat 28 has special ingredients that help avoid fuel degradation, deposits and other operating problems that routinely occur
Q Can I mix Premium HomeHeat 28 with the kerosene in my tank?
A Yes, they will be completely compatible. Depending upon how much regular kerosene is already in your tank, the full may benefit may not be achieved until the second fill-up
Q Will any warranties on my boiler and equipment be affected?
A No, the product meets the same British Standard BS2869 as normal kerosene and therefore should not have any effect on any warranties
Q Will Premium HomeHeat 28 be compatible with my boiler/cooker and do I need to consult my engineer or manufacturer first?
A Premium HomeHeat 28 meets the same BS 2869 specification and is therefore compatible with your boiler if you are currently using regular kerosene. You do not need to consult your boiler or cooker manufacturer or heating engineer before using it
Q Why should I have by boiler/cooker serviced?
A Regular maintenance is essential for the efficient running of your oil-fired boiler or cooker. Regular servicing offers peace of mind as it can reduce the chance of nuisance breakdowns and can also help to reduce your fuel costs and reduce emissions.
Our Heating Department staff can advise you on when and how often your boiler or cooker should be serviced and can arrange for service reminders to be sent to you automatically.
Q What do I do if my oil-fired boiler or cooker breaks down?
A Should you have a breakdown, simply contact our Heating Services Department on 01209 821414 and we will arrange to send an engineer, often on the same day! Even if you should have an emergency on a weekend or a bank holiday then as a “Service Agreement” customer you can contact our duty engineer for assistance.
Q Can I insure my boiler?
A Yes. We can put you in touch with our recommended insurance brokers who offer a policy, underwritten by Norwich Union. The cost of most breakdowns can be reclaimed, less a small excess, giving you peace of mind against those unexpected repair bills.
Q Your engineer has told me I should have a fire valve fitted, what is it and why?
A The fire safety valve is a device that is fitted into the oil line to your boiler or cooker and will automatically cut off the oil supply in the event of a fire in the appliance. Every oil fired appliance should be fitted with a good quality remote acting fire valve.
Q The engineer has reported that my oil tank does not meet current regulations, what should I do?
A It may be that very little action is required, if any at all, but if your oil tank does need to be repositioned or even replaced our highly trained staff can give you an estimate for the cost of any remedial work. Our oil tank installation team are OFTE